Shuffle.us Self-Exclusion Guide
How to request a break or account closure and find independent support
Self-exclusion is a protective measure for people who want to stop accessing a gambling or sweepstakes gaming service. Shuffle.us describes a self-exclusion tool within its Shuffle Wise dashboard, with an initial 24-hour cooldown and options to extend the exclusion.
How the platform describes the process
- Open the Shuffle Wise dashboard and use the self-exclusion tool; for help, use official Shuffle.us support.
- According to the published policy, the first request starts a 24-hour cooldown that blocks gameplay and purchases and suppresses promotional offers.
- After the cooldown, the operator describes an email prompt to choose a longer period. Its listed durations include one week, one month, several months, multiple years and permanent self-exclusion.
Do not assume the default cooldown is permanent
Shuffle.us says the initial cooldown may end unless an extension is selected within its specified window. Read the exact current operator policy and ask support to confirm the effective account restriction. If your goal is a long-term stop, actively choose the appropriate extended option.
Remaining account value and permanent closure
The operator notes that eligible redemption balances and Shuffle Cash expiry can be affected by closure or exclusion. Do not delay a necessary safety decision because of a potential balance: contact official support to understand the safe redemption process and use the current policy rather than assuming funds remain accessible.
Beyond one platform
Delete gaming apps, mute marketing communications, consider device/site restrictions, and ask a trusted person for help if doing so feels safe. One platform’s self-exclusion may not block others. Independent counseling or gambling support may be appropriate when stopping is difficult.
Independent help
Consult the National Council on Problem Gambling for United States support resources. For immediate danger, contact local emergency services.